Our New Customers Frequently Ask These Questions
1. Are your services confidential?
We pride ourselves on providing absolutely secure and confidential services to our customers. We know that our reputation hinges on our ability to protect your personal information and keep you satisfied. That is why we guarantee that unless legally obliged, under no condition we will ever share your personal details with third parties.
2. What is the ordering procedure here?
Nothing is easier than placing an order on our website. Just fill out an order form and share as many details as possible about your assignment. Then, we can start searching for the most suitable expert to work on your order, and you can proceed with the payment. That’s it.
3. Will my payment details be safe?
You can be sure that your payment details are not stored anywhere. Here at FloridaEssay, we take hard measures to keep your payment information safe. Therefore, we only utilize the most reliable payment systems. You can choose the payment option you like the most anduse it.
4. Can I get a discount?
Our goal is to deliver quality papers to students from all walks of life. We understand that expenditures of some learners can be rather burdensome. Therefore, we’ve developed a flexible discount system to assist all groups of students with a various level of financial capabilities. For more information on the topic, refer to our Prices page.
5. Can I pay after I read my paper?
We work on a prepaid basis. For this reason, our professionals start working on your order only after you’ve paid for it.
6. How do I know that you’ve started working on my paper?
The countdown to deadline starts immediately after you’ve paid for a paper. When we receive a payment, we will assign a writer and notify you about it via the control panel. In case you’ve chosen VIP Customer Service, you will be notified of the initiation of work on your paper via SMS.
7. How will I get my paper?
When a writer finishes their work on your paper, it will be uploaded to your control panel. Initially, you will only be able to preview the paper. The downloading option will be available only after you’ve reviewed and approved the paper. In case you don’t like the paper you can always issue a revision request. Our writer will introduce necessary changes in the work as soon as possible. Please refer to our Revision Policy for additional information on the topic.
8. Is it possible to get a refund?
If you are not completely satisfied with our work, you can always get a refund. Our 100% money back guarantee policy has been put in place to ensure that you will always be refunded if something goes wrong. However, our experience in this business shows that such cases are extremely rare. Furthermore, our customers can count on free revisions. Thus, if you feel that your paper has to be tweaked in any way just let us know and your writer will take care of it free of charge. Please go to the Money Back Guarantee page for more information.
9. How do you price your services?
We understand how difficult an academic journey can be. Undue expenses can erect insurmountable hurdles before students. Therefore, we have placed the principle of affordability at the core of our pricing strategy. At this point, we are sure that you will be positively surprised how reasonable our prices are. Here are the factors we consider when calculating a price for an order: time limit, academic level, pages, and optional extras. When working with us, you will be saving money and developing healthy financial habits. Please refer to our Prices page for additional information on the matter.
10. Do you use pre-written papers?
You can be fully confident that a paper you receive has been written from scratch. We only specialize in the delivery of custom written papers that are tailored to instructions of each customer. Our clients already know that we value our reputation hard enough to undermine your trust with papers from a database. We deem such practice completely unacceptable.
11. Do you work on online assignments?
Our professionals do not work on online assignments even if you provide them with complete login details. However, you can copy relevant questions and post them in a word document via our control panel.
12. What kind of assignments do you write?
Our team of talented and passionate writers is skilled in producing any type of academic papers. It doesn’t matter whether you have a business, individual, or web assignment, we can write it all! If you have an unconventional assignment, place an inquiry here to find out whether a best-suited writer is available.
13. Are title/references counted towards the total number of pages?
We provide title and reference pages completely free of charge!
14. What are the differences between the "TOP Writer" and "Regular Writer" options?
First of all, regardless of which option you choose, you can be sure that you will get a high-quality paper from a highly qualified author. However, if you want to impress your reader with exceptional quality of research and insight in your paper, it is recommended to opt for the “Top Writer” option. By choosing this option, you will get access to the best talent in our company.
15. What do I get with the "My Previous Writer" option?
The option allows you to choose a writer who has previously worked on your assignments. It has to be borne in mind, however, that the option will be only available if a deadline for your paper is at least 24 hours. If a timeframe is considerably limited, the order price will be increased accordingly. In case the previous writer is not available, you will be offered another professional from our writing team.
16. How do the standard customer support and VIP Customer Service differ?
You always get close attention of our Customer Support Representatives no matter which option you choose. However, when going for the VIP Customer Service option, you will become the number one priority for our support managers. Additionally, you will be able to receive SMS notifications on the progress of your order.
17. What about a plagiarism report? Can I get it with my paper?
Absolutely. We run every single paper through plagiarism detector by default. At the same time, if you would like to verify the uniqueness of your paper, you can request an official report created by anti-plagiarism platform – WebCheck. To this end, select the “I want to receive official Plagiarism report” option when filling out your order form (note, this is a paid extra service). When your paper is finished, you will receive it along with the report.
18. Can you write an abstract for my paper?
Without a doubt. To request an abstract, select the “Abstract Page” option.
19. Can you create a table of contents or outline for my paper?
The answer is “Yes.” All you have to do is to select the “Table of Contents/Outline” extra when placing an order. Alternatively, write our Customer Support Manager, and they will do it for you.
20. Can you proofread my papers two times?
Sure. We can assign a talented proofreader to make sure that your paper is spotless. A proofreader will eliminate grammar and mechanical errors from your paper, thereby increasing your chances of receiving the work of the top quality. Just select the Editor’s Check option and leave the rest to us.
Our Returning Customers Frequently Ask These Questions
1. Who will work on my paper?
Only holders of academic degrees will work on your paper. Furthermore, to guarantee that your writing needs are met, they have completed special courses. Our experts have unmatched experience in different fields of studies; therefore, you can be sure that your paper will be written by the most suitable author.
2. How can I reach my writer?
We have established a reliable communication channel, which can be effectively used to reach writers and provide them with necessary details about an assignment. The messaging system is available in your control panel. If a writer can’t be reached for some reason, you can always ask members of our Customer Support team to get in touch with the writer or forward your messages and inquiries to them.
3. Can you guarantee that my essay will be free from plagiarism?
We specialize in the delivery of custom essays. For this reason, we employ only professionals of the writing craft who never copy someone else’s work. Here at FloridaEssay, plagiarism is always wrong. We achieve complete originality of all written materials by running a plagiarism check for each paper. The software we use for this purpose – WebCheck – is one of the market leaders and is known for its precision and reliability. You can be certain that your essay will be 100% unique.
Please note that prior to proofreading or editing a paper submitted by you, we have to ensure that it is not plagiarized.
4. What if I don't like your writing?
If a paper you receive does not follow your specific instructions or falls short in quality, you are entitled to a free revision. It should be noted, however, that you can receive not more than 3 free revisions. Refer to the Revision Policy page for additional information on the topic.
5. What is the revision procedure?
We work hard to supply you with papers of the highest quality. However, if for some reason you find that a paper lacks in quality, we will amend it for free. Just reach our Customer Support Team by clicking on the “Send for Revision” button from your control panel. Indicate an expected timeframe of delivery, and a writer will start amending your paper immediately.
6. In which citation format will a paper be delivered?
We format papers and references in them in accordance with your specific instructions. You just have to indicate which one of the following citation formats you prefer:
In case you don’t have any preferences as to the formatting style, the default option will be 12pt Arial, double-spacing, and one-inch margins. An average page written by our writers is 275 words long.
7. When you finish my paper?
When placing an order, you can choose out of several deadline options. There is a connection between the price of a paper and its deadline. The more time you give our writers to work on your paper, the cheaper it will be. By providing our specialists with ample time to finish your order, you will have a reasonable expectation of receiving a paper that has been thoroughly researched. Furthermore, a writer will have more time to introduce any requested corrections into your paper.
8. Can I get my order via email?
Unfortunately, the answer is “No.” After a writer has finished their work on your paper, you can access it from your control panel. After reviewing and accepting a preview version of the paper, it will become available for downloading.
9. How can I provide my writer with additional materials for an order?
When you are done filling out the order form, you will be able to send all relevant materials to your writer via the control panel. Use the File tab on your order page to upload text files and images. It is recommended to provide a writer with as many relevant documents as possible.
10. What if I forget my password?
Don’t worry; if you forget your password, you’ll be able to reset it easily. Use the “Forgot Your Password” option on the login page. To reset your password, you will be asked to enter your email address. We will send further instructions there.
If you experience any difficulties when resetting your password, contact our Customer Support Representatives who will provide you with necessary assistance.
11. How can I earn money with FloridaEssay?
By partnering with FloridaEssay, you can earn real money. Offer our services to your friends and peers to explore this unique money-making opportunity. Your friends will be happy to discover that their first order comes with a discount.